Desys

Troubleshooting

Guide your customer through the resolution of problems.

The power of troubleshooting, as we have conceived it, is nothing short of amazing: the same “visual building blocks” utilized for manuals and E-learning, at the service of the customer for the resolution of their problems. Questions met with simple and exhaustive solutions; troubleshooting procedures are often connected, upon request, with IoT alarms managed by our platform: the worker will always know what to do.

- Multilingual management of contents
- Use of paragraphs also found in other modules
- Management of visibility of every paragraph/chapter/manual
- Management of revisions of single paragraphs and related contents in common with other modules
- Management procedures for multimedia documents (video, 3D animation, 3D training images, and 360° VT) also found in other modules (manuals, E-learning)
- Management procedures for AAR/VR contents also found in other modules (product cards, manuals, E-learning)
- Integration with Linkersys Tube (Video Streaming)
- Exportation of contents to Microsoft Word
- Publishing that is simple and intuitive
- Distribution of web-based information
- “Where used” and order history functionality