Identifying the right interlocuter is the first step towards the rapid solution of a problem. After that, you only have to refer to the ticket number assigned automatically by the system in order to know the details of the problem and how far along it is. A lightening of the load for the human resources employed daily at the Help Desk.
- Ticket categorization (requests for assistance)
- Request notification via e-mail with a mailing list using dynamic notification
- Management of ticket status
- Management of ticket assignment
- Management of personalized fields for ticket category
- Management of message exchange
- Management of attachment visibility for both ultimate users and for internal use
- Management of notes for internal use
- Integration with 3D and 3D webGL Plugin replacement modules
