Customer care

Having our customer’s trust, and seeing it grow year after year, is what we most value

After 27 years of activity, the trust of our customers is at the core of our company mission. It is the single most important marketing action that we task ourselves with year after year!

Customers choose our company for the value of our products and of our proposed solutions, as well as, and especially, for our company structure, capable of supporting them through our advanced services, never leaving them to have to deal with a problem alone.

 Our customer care services are designed and performed in such a way as to increase customer satisfaction, and assuring them that the chosen product or service will meet their expectations. Our customers can count on a web structure of support when needing to file a ticket request, and trained personnel able to propose rapid solutions which utilize the most advanced systems of remote assistance. Our personnel are certified by our biggest partners to perform this type of service. 

We make available for our products useful FAQs, with the most frequently asked questions that we receive in our support centers, and which we share weekly with our customers, as well as sending them weekly reports. For our Linkersys and SAP 3D Visual Enterprise products, we have become a center for excellence and a point of reference for the Italian/European market.