Desys

Visual service & support (After sale)

There are at least two good reasons why data should be presented in the most user-friendly way possible. First, to limit the sense of disorientation due to the sheer quantity of information to be analyzed, in particular in sensitive and fundamental sectors like After sale. Moreover, there’s the necessity of providing rapid and effective answers to problems or emergencies, as can occur in support and maintenance activities.

Challenges:

  • Reduce general expenses associated to Support and Assistance Departments
  • Reduce the time required to produce documentation regarding support and assistance
  • Increase the quality of assistance and of support documentation
  • Increase training efficiency of new Support and Assistance personnel
  • Reduce the time in which the customer starts use of a product
  • Reduce translation costs and improve comprehension: more images/3D, less tests
  • Create remote linkages providing Real Time Assistance (RTA) via smartphones, tablets, and AR visors

Development approach:

  • A drastic reduction in the costs of Support and Assistance Departments thanks to the simplicity and rapidity of content creation
  • Elimination of dependency on the Technical Department for the creation of technical illustrations and images
  • Reduction in Time-To-Market with support and assistance documentation, and revisions created contemporaneously with product development
  • Increase customer satisfaction through the release of light and detailed 3D interactive animations, including for the handling of replacement parts
  • Speed up the release time of technical illustrations and publications from days to just minutes, increasing the accessibility and availability of files
  • Improve training efficiency through the use of easy-to-follow animated instructions
  • Develop training, support, and assistance manuals rapidly, so that Support and Assistance Centers are ready for the initial release of a product
  • Drastically reduce the time that Support and Assistance personnel take to learn new competences
  • Employment of RTA (Real Time Assistance) technologies

Results:
The results within After-sale Service Departments which use our technologies have been remarkable; we guarantee that you will go-live on web/3D/AR/VR and RTA technologies within 10 days.