IMER International SpA, a leading company in Europe for the manufacture of machinery and equipment for building construction, wanted to acquire an After-sale system for the effective management of replacement parts and the creation of manuals for its products.
IMER International SpA, a leading company for the manufacture of machinery and equipment for building construction, consolidating its decades-long relationship with Desys, implemented its Customer Care portal, devoted to its dealers and end-users throughout the world, utilizing SAP 3D VEA (Visual Enterprise Author) software.
The utilization of this technology allowed online activation of the service in only 30 days, providing a portal for the visualization, in protected areas, of machine manuals and the related technical designs and drawings.
“We decided to completely put ourselves in the hands of the staff of Desys due to the competence and dynamism they had demonstrated during our decades-long collaboration. The creation of a portal devoted to customer care is an added value for our company, but represents only the starting point of a path undertaken with Desys for the realization of Imer Global Customer Care, that is, assistance for our clients at 360°.”
All of this was made possible thanks to the simplicity of use of the software (utilized by personnel not coming from technical areas), and to the availability of Desys in their continuing support extended to workers responsible for the project.